Invoicing
On forwarding, we issue an invoice including forwarding charges; possible V.A.T. code or fiscal code must be communicated with the order.
Customers’ service
Our purpose is to offer you all our 3-generation experience, to help you to make the best purchase possible. You can contact us writing an E-mail to the following address makxilia@tiscali.it, sending us a fax to +39.85.23031140, or phoning to +39.85.95449 from Monday to Friday from 09:00 to 15:00 and 15:00 to 19:00.
Which forwarding way is available ?
COURIER: It’s specially used to send encumbering goods (like combined machines, planers, band saws etc. ...).
You can see the cost of this type of forwarding looking forward this page low.
EXPRESS COURIER: It’s used for not very encumbering goods (tools, electro-tools, resawing machines, spare parts, accessories, etc. ...)
INTO CUSTOMER’S CARE: if you want, you can even collect personally the goods you ordered, coming personally at our offices in Città S.Angelo (PE) and paying on collecting like established when you ordered.
Which are delivery times for a product ?
A ready product is delivered by Express Courier within 24/48 hours, or by Courier (for encumbering goods) within 24/92 hours.
When we send you our confirmation for your order, we also indicate you delivery times for the goods.
Is it possible to receive the ordered goods at an address different from that one indicated for invoicing ?
In case the address for delivery is different from that one for invoicing, it is enough to specify it in your order E-mail.
Is it possible to receive products abroad ?
Yes, it’s possible to order our products even abroad. If you want to know forwarding charges, contact us telephoning at +39.85.95449 or writing an E-mail to: makxilia@tiscali.it
Warranties
- The warranty on the second-hand machines is 6 (six) months from delivery.
- The warranty on the new machines is 12 (twelve) months from delivery.
- The warranty limits itself to the substitution of the pieces resulting defective either for the bad quality of material or for construction defects.
- The components to substitute will be delivered to you free your factory
- NOT INCLUDED IN THE WARRANTY: manpower services and the transfers relative to after-sales service in warranty period, that we fix in EURO 34,00/hour per technician, except board and lodging and journey expenses
- All parts or accessories bought from a third party and assembled on the machines enjoy warranty terms that aren’t superior to those ones recognized by the relative supplier.
- The warranty doesn’t extend to the breakdowns depending on the natural wear and tear of machinery, on the improper feeding of the unit with materials that are different from those ones specified in the offer, on negligence of the buyer, if changes are made or if damages are provoked tampering the machinery.
- Excepting obvious construction defects, electric components are excluded from any warranty.
Defective products
The substitution of defective products will be possible if they are given back within 10 days from delivery date. The same thing for those ones sent by mistake, that must be complete in every their part, complete and sealed wrapping. Damages provoked by bad use aren’t guaranteed. The procedure of substitution of defective products can require that the customer deals directly with the producer/distributor or authorized assistance center.
In any case we can accept either parcels cash on delivery or opened parcels.
Offers
Special offers are subject to availibility. Mistakes or omissions are to be accepted. Offers, discounts or gifts aren’t accumulable.
Prices
All prices are V.A.T. excluded, in EURO. This price list annuls and substitutes the previous ones.
The sales promotions aren’t accumulable. The prices are subject to variations.
Payments
- on collecting by your means, cash
- by credit transfer or swift
- by leasing
- by credit opening
At the moment of your order, you can choose which percentage you want to send to us like an advance by credit transfer or swift.
For the remaining amount, we ask you to send it by credit transfer as soon as we tell you that the goods are ready, or by leasing (see further on); or by irrevocable and confirmed letter of credit in our favour on a primary Italian bank; or, if they are collected by your means, you can pay the settlement cash.
Payment by Leasing: On your request, we can send you a prospectus for leasing payment made with a company with which we collaborate or you can make it with a company chosen by you.
Deliveries
Remember that the deliveries by courier are made by carriers on the road
Minimum order
The minimum value of the order is Euro 50,00, forwarding charges excluded.
Assembling and testing
This service, made on request of the customer, includes the assembling of machineries at customer's, their test, and an introduction to their use.
And it's composed by the following rates:
A) TRAVEL COSTS made by:
- Refund of travel hours at Euro 27,00 each one.
- Kilometrical refund at Euro 0,50 per km.
- Refund of other means at the end of the list.
B) BOARD & LODGING COSTS: refund at the end of the list.
C) MANPOWER: x Euro 54,00 per hour.
D) OVERTIME MANPOWER: x Euro 67,00 per hour.
E) SATURDAY, SUNDAY, PUBLIC HOLIDAYS in inactive waiting at customer's disposal: x Euro 318,00 daily.
N.B. OVERTIME MANPOWER HAS TO BE INTENDED:
That one given in the days of Saturday, Sunday and midweek holidays.
That one given during night hours.
That one exceeding 8 daily hours.
ON REQUEST WE CAN SEND YOU OUR OFFER FOR POSSIBLE ASSEMBLING AND TESTING COSTS.
Partial forwarding
Without contrary instructions the seller can make partial forwardings, considering an only debit for forwarding charges.
Delivery times
The orders for products that are available in our Warehouse are sent within 24 hours.
Force majeure
In case of force majeure or chance case, we’ll not responsible for the customer for the delay or the non-execution of deliveries and we’ll have the faculty to cancel the contract in all or in part or suspend or defer its execution.
Competence
For any controversy the Court of Pescara (Italy) is competent.
Reserve of data - “Law 675/96”
We inform that:
- personal data are dealt for commercial purposes of direct sale, promotional, management, statistical, tutelage of the credit, by means of elaboration with pre-fixed criteria.
- The customer is entitled to obtain without delay, at care of the treatment proprietor MAKXILIA s.r.l.:
--- the confirmation of the existende of personal data regarding him, and the communication, in intelligible form, of the same data and their origin, as well as the logics on which the treatment is based
--- the cancellation, the transformation in anonimous form or the freeze of the data dealt in violation of law
--- the bringing up to date and the rectification or, if he has interest, the integration of the data
--- the attestation that the operations - ref. to points b) and c) - have been brought to the knowledge of them to whom the data were communicated, except that this reveals itself impossible or requires an employment of means clearly excessive as to the defended right
--- to be informed - by means of free admittance to the register of which art. 31, paragraph 1, lett. A law 31.12.96 n° 6/5 – of the existence of data that refer to him and to oppose gratis the treatment of the same ones
How can I contact you ?
By mail:
MAKXILIA s.r.l.
Via Lungofino, 187
Centro Comm.le Ibisco - Blocco B/1
65013 CITTA’ S. ANGELO (PE) - Italy
By phone: +39.85.95449 / +39.329.2736832 (Mr. Campi Mauro - mauro@makxilia.it)
Call from Monday to Friday from 9:00 to 12:30 and 15:30 to 19:00 - on Saturday from 9:00 to 12:30
By fax: +39.85.23031140 (always free 24 hours)
By E-mail:
For orders and technical advices: makxilia@tiscali.it
Our data
MAKXILIA s.r.l.
Legal office:
Via Lungofino, 187
Centro Comm.le Ibisco - Blocco B/1
65013 CITTA’ S. ANGELO (PE) - Italy
V.A.T. code: 01649610688
C.C.I.A.A. PESCARA (REA): 117954
|
More Frequent Questions and Answers ....
